IQ Platform

IQ BI (Business Intelligence)

One of the few tools available in the market, which allows the user to cluster data characteristics in a quarry i.e. searching  for large, clients purchases of product A in Belgium and Luxemburg in week 25 in the year 2015 and 2016, only purchases that generated above 20% GP. Within minutes one can analyze data of any particular type.  It takes only seconds for the system to get the answer to every query.

IQ Platform represents what all leaders regard as the most important business value, harvesting  efficiently of the vast data that is available and collected in various forms within company. The key to the business future is not the amount of data collected but the way it is displayed and dispersed swiftly to the key decision makers in a company every business hour.

Basic functionalities of IQ CRM:

Module Customers

• Adding, editing customer data (including potential) and their easy viewing, filtering, sorting
• Adding, editing contact information (including potential) and their easy viewing, filtering, sorting
• History of activity of the customer  or contact (visits, phone calls, correspondence)
• Viewing detailed data of customer purchases, payments, invoices using the "drill down" method

Module Call Center

• Possibility of answering, making calls via convenient buttons on the main screen
• Call center integration - automatic identification of the caller, including ability of filtering the data in his context
• Statistics of outgoing calls, incoming calls, user calls, customer calls and general calls
• Printing documents from the system (e. g. The balance of the client, last visits) - fully customizable

Calendar module

• Expanded work time planning, registering events presentable on the timeline
• The possibility of delegating tasks by a superior in the area of subordinate structure of employees
• Office resources usage planning (e. g. Conference room, the projector), ability to associate events with employees, customers, contacts etc.
• Ability to force an action acceptance by the supervisor for the specified event
• Creating reports from meetings.
• Planning holidays with the necessary acceptance of the superior

Offline module

• Allows you to complement the data without access to the application server and then synchronize them after going online.

All reports or tables generated by IQ Platform, in case if the customer wishes, they  can be to export to Excel. The program supports Microsoft SQL and Oracle, as well as import from text files.

IQ VBM (Value Based Management)

IQ VBM consists of 3 modules, which, working together on different areas, create additional value (profitability) in the Company.

First of them – IQ Pricing – allows Sales Teams for effective price and margin management, depending on Client category. Servicing of each Client create costs for the company, and these costs vary, and depend on many parameters. Our solution helps you to classify your Customers, based on objective criteria, and implement pricing management in such a way, that every Customer can be profitable. Thanks to this fact your Sales Teams have a real knowledge of their Customers profitability, and avoid subjective judgment in this area.

Second module – IQ Bonus System – is a motivation system (commission based) for your Sales Teams, which is correlated with module IQ Pricing. Sales Staff is being rewarded for achieved margin (in each transaction) compared to Customer’s servicing cost. Thereby you motivate your Team to realize pricing policy consistent with the strategy of you Company.

Third part of our solution – IQ Profitability – is a module which analyzes profitability of the Company, but not on the level of aggregated Company results, but analyzing each Customer, Product Groups, or geographical structure. Thanks to this you exactly know where in the organization you make profit, and where you make losses.

All 3 Modules cooperating together create a solution, thanks to which Management has a real chance to steer Sales staff behavior, aiming at increased sales profitability, and thus achieving unique financial results.